Our Outreach Team, MHK Retirement partners ensures every plan participant is getting the attention and care they deserve as part of our best practice method. The Service Center, coordinated by Martin Johnson, Outbound Services Coordinator, directly contacts every participant via phone and email with the aim of offering specific plan education through a scheduled phone call and virtual visit with one of our advisors.
This service provides a best-practice method to getting to plan participants who don’t feel comfortable sitting face to face or have difficulty taking time to plan for retirement during normal onsite visits. The service is extremely successful in service fulfillment as well as helping new participants know and fully understand all of the options made available by our plan sponsors.
The service center is also available to answer any questions participants may have about enrollment, contributions, investment risk tolerance, investment choices, savings, income sources, budgets and overall retirement planning. We work with new employee enrollment to assist employees getting into the plan properly, as well as separation services helping individuals as they retire or change careers with their options as they leave those jobs.